Terms and conditions of sale for the subscription

The present terms and conditions of sale for the Établissement public du château, du musée et du domaine national de Versailles (hereafter referred to as “EPV”) define the rights and obligations of the parties in relation to any order for a Saint-Louis “Galerie des reines” champagne flutes set, Saint-Louis “Galerie des reines” steamware set,  Saint-Louis “Galerie des roi” glasses set,  (hereafter “Set(s)”) made by a customer “Customer”).

 

A subscription may be made online by www.galeriedesreines.chateauversailles.fr Internet site (hereafter referred to as the “Site”) between April 11th 2024 (midnight Paris time) and September 15th 2024 (23:59 hours Paris time). The Site’s services are offered in both French and English.

 

The products on sale are reserved for customers’ personal use; any resale is strictly forbidden.

Full and unreserved acceptance of these general terms and conditions of sale is compulsory for all orders. To do this, the Customer must tick the corresponding box before confirming the content of the order.

 

Identity of the seller : Établissement public du château, du musée et du domaine national de Versailles (EPV),
(FR 15180046260),
SIRET: 180 046 260 00014 – Code APE / 925 C
Headquartered at the Château de Versailles, RP 834, 78008 Versailles cedex, France
Governed by amended decree no. 2010-1367 of 11 November 2010

Customers can contact the Customer Services Department at the following email address: galeriedesreines@chateauversailles.fr or by phone: +33 1 30 83 79 31.

1.1. Ordering methods

The “My basket” page enables Customers to check that the order they have placed corresponds to their requirements. As long as payment has not been recorded, the Customer has the option of modifying the contents of their order in the “My basket” page.

1.1.1 Identification-creation and deletion of an account:

 

To be able to order the Set(s), you are invited to create an account on the Site by entering your details, or to identify yourself if you already have an account. You must fill in the fields indicated as compulsory for your order to be processed.

To create an account, you must complete a registration form, enter your personal details and choose an identifier (e-mail address) and a password. You undertake to ensure that the information you enter on this registration form is accurate and correct.

Confirmation of registration and account creation will be sent to the e-mail address given on the registration form.

To delete your account, you must fill in the form provided at http://www.chateauversailles.fr/contacts-/contact, choose the “other” category as the subject and indicate your name and login.

 

1.1.2 Ordering process:

Step 1: Select one or more sets on the Site.
Step 2: Choose the desired quantity.
Step 3: Add to basket
Step 4: Choose the delivery method
Step 5: Confirm the basket and delivery details.
Step 6: Identify yourself or register on the Site (according to the procedure in article 1.1.1).
Step 7: Accept the General Terms and Conditions of Sale by ticking the corresponding box in order to validate your order.
Step 8: Make your payment by entering your bank card number on the secure page.
Step 9: Receive the order confirmation sent to the e-mail address provided when you registered on the Site.

 

1.1.3 In the absence of proof to the contrary, the data recorded constitutes proof of all transactions between EPV and its Customers. The order will only be final once payment has been received by EPV.

 

1.2. Price

The total cost of the order, including delivery, will be shown before payment is made for the order. Once the order has been validated, the price and delivery charges will remain accessible on the Customer’s “My account” page on the Internet site.

The EPV reserves the right to modify the price of the Set at any time, but any Sets ordered will be invoiced on the basis of the prices shown at the time that the order is registered.

For any order or delivery made outside France, the Customer will be responsible for all fees, taxes and duties that may be due thanks to the application of local law, and will be expected to deal with any related formalities and declarations. Customers are requested to obtain information on these aspects from local authorities.

2.2 Online subscriptions

At the time of writing the following means of payment accepted are: CB, Visa, MasterCard, American Express and PayPal. The payment service provider is MERCANET, a secure 3DS online payment service operated by BNP.
MERCANET’s headquarters are at 16 Boulevard des Italiens, 75009 PARIS and it is registered at the Paris Register of Commerce and Companies under the number 662 042 449.
The Customer’s bank account will be debited as soon as the order is validated, the order being considered effective after confirmation of agreement between the banks.

The Customer guarantees that he/she is fully authorised to use the payment card employed to pay for the order and that the card is backed by sufficient funds to cover all the costs resulting from the use of the Site’s services.

The EPV will systematically confirm each Customer’s order by email. The Customer can print the order confirmation as proof of the transaction.
A copy of this proof of the transaction will be conserved by the EPV for a period of five years, or more if required by current law.
MERCANET will archive this proof on a reliable, durable medium constituting a faithful copy in accordance with the provisions of Article 1379 of the French Civil Code and of Decree n°2016-1673 dated 5 December 2016. The Parties will consider computerised registers to be proof of communications, orders, payments and transactions made between them.

2.3 Securing of online payments on the Site

The Site benefits from the best possible security systems available today. It uses MERCANET’s SSL (Secure Socket Layer) encryption procedure and has strengthened all the jamming and encryption procedures in order to protect as efficiently as possible all sensitive data related to means of payment. The EPV never has access to confidential information relating to Customers’ means of payment.
BNP PARIBAS alone will hold confidential information (card number, expiry date) which will be inaccessible to third parties.

2.3 Order confirmation

The Customer’s order is only definitively confirmed and binding on EPV upon receipt of the e-mail confirming that the order has been validated and specifying, as a minimum:

• the order number,
• the description and number of the set(s) ordered;
• the total amount of the order and the delivery costs.

This e-mail is sent only after confirmation of the agreement of the bank payment centres.

Customers may choose:
1. either to have Sets delivered to their place of residence (delivery charges set out below)
2. to collect their set(s) from one of two delivery points:

• Boutique Saint-Louis, 13 rue Royale, 75008 Paris
• Librairie des Princes – Court of Honour, Palace of Versailles

Once orders have been registered, no change may be made to the delivery method.

3.1. Delivery to Customer’s address

Delivery will be made from October 15th to December 15th 2024 at the latest, since Sets will only be manufactured in response to Customer orders.

The EPV will deliver parcels throughout mainland France, to French overseas departments and territories, to Monaco, Corsica and overseas. Sets will be delivered to the delivery address provided by the Customer on the
when the order is placed online. When a package leaves the warehouse, it is sent by DHL .

When a parcel is sent to a Customer’s address, the Customer will be informed, by email or letter, not only that the parcel has been dispatched, but also:

• that an original of the invoice including delivery charges and VAT is accessible on line on the Site on the page “My Account” and that a printout of the invoice will be sent with the parcel.
• the tracking number of the parcel.

Parcels sent by DHL may be tracked on this site.
Delivery charges are calculated according to the weight of the order and the delivery address. You can choose to add an additionnel insurance for the delivery.

The customer undertakes to take delivery of the products ordered at the delivery address indicated on the order
confirmation email.

The Customer MUST sign and date the delivery note if the transporter so requests. The signed, dated note represents proof of delivery. If the Customer is absent, the transporter will advise him/her of the period within which the parcel can be collected.

3.2 Collection from a shop

It will also be possible for Customers to collect their orders from one of the two following places, at no additional cost:
– Boutique Saint-Louis, 13 rue Royale, 75008 Paris (collection possible from October 15th to December 15th 2024).
– Librairie des Princes – Court of Honour of the Palace of Versailles (from October 15th to December 15th 2024).

Customers will be informed by email, letter or telephone of the date when their order is ready for collection from their chosen collection point as well as the relevant opening hours.

The Customer will receive a letter containing:
– an order confirmation
– the invoice including details of the VAT

In order to collect their order, the Customer will have to present:
– proof of identity
– the email or letter confirming the order
– 2 copies of the invoice relating to the order.

The Customer may also nominate a trustworthy person to collect the order on his/her behalf. The nominee must bring proof of their own identity, a photocopy of proof of the Customer’s identity and the email or letter confirming the order. The Customer will be given back a signed and dated copy of the invoice proving that the order has been collected. The Customer must keep this copy in case of any subsequent dispute.

3.3. Delays to delivery

In accordance with Article L216-2 of the French Consumer Code, if the Customer does not receive the order within the period stated on the subscription form or at the “delivery” stage of an online order, he/she should contact the Customer Services Department at the email address galeriedesreines@chateauversailles.fr in order to request the EPV to make the delivery within a reasonable time. The EPV’s Customer Services Department will then make enquiries of the transporter and inform the Customer of the outcome.
• If the parcel is found, it will be sent to the Customer and the reception procedure will continue as normal (the transporter will deliver the parcel or leave a note in the absence of the Customer)
• if the parcel is declared lost, the EPV will inform the Customer within 48 hours of the latter’s request for information.

The Customer then has two options:
– within the limit of available stocks, the EPV may offer to send the Customer a product identical to that which had been ordered, as soon as possible. The EPV will cover the delivery costs of this product. This replacement parcel will contain a renunciation form by virtue of which, if the Customer receives the original parcel after
delivery of the replacement, he/she undertakes to send the unopened set(s) from the original parcel back to the EPV. The EPV will reimburse the Customer for the cost of sending the original parcel back by bank transfer using the bank details provided by the Customer when the original parcel was ordered.
– The Customer can request the Customer Services Department to cancel his/her order by writing to the address galeriedesreines@chateauversailles.fr. The order will be considered to be cancelled as soon as the EPV receives the email. The Customer will be reimbursed for both the total cost of the order and the delivery charges, by bank transfer or by re-crediting the card used when ordering under the following conditions.
Following such a reimbursement, the EPV will send the Customer a waiver form whereby the Customer undertakes that, if he/she ever receives the set originally ordered, he/she will return it to the EPV. The EPV will reimburse the Customer for the cost of sending the original parcel back by bank transfer using the bank details provided by the Customer when the original parcel was ordered.

In accordance with Article L. 216-7 of the French Consumer Code, the EPV will reimburse the Customer the cost of the Set(s) ordered and the delivery charges at the latest within 14 days of the cancellation of the order. This reimbursement may be increased in accordance with the conditions set out in Article L. 216-7 of the Consumer Code:
“When the supplier has failed to reimburse the whole sum paid by the consumer under the conditions set out in Article L. 216-7, this sum may by law be increased by 10% if the reimbursement is made no later than 14 days after the due date, by 20% up to 30 days and by 50% after 31 days.”

Moreover, it should be recalled that in the event that the Customer has expressly informed the EPV that the date marking the end of the delivery period was an essential condition of the order (such essential condition resulting from the circumstances surrounding the conclusion of the contract or from an express request from the consumer before the conclusion of the contract), the Customer will have the opportunity to cancel the order immediately in the event of late delivery.

3.4 Delivery made

It should be recalled that Article L216-3 of the Consumer Code states that any risk of loss or damage of the products ordered is transferred to the consumer at the time when the latter, or a third party designated by him who is not the transporter used by the supplier, takes physical possession of those goods.

The following provisions comply with the conditions set out in Article L221-5 of the French Consumer Code.

4.1. Scope

In accordance with the provisions of Article L221-18 of the Consumer Code, Customers have a cooling-off period of 14 clear days starting from the date of acceptance or collection of their order, without being required to give a reason or to pay any penalties.
Only the charges set out in Article 4.3 will remain payable by the Customer. This period starts from the acceptance or collection of the parcel by the Customer.

4.2. Procedure

Within 14 days of accepting the parcel or collecting it from a shop, the Customer may exercise his/her right to a cooling-off period:
• either by writing a completely unambiguous letter on plain paper and sending it to the following address:
Château de Versailles – Direction de la Communication – 1 rue de l’indépendance américaine – 78000 Versailles – France
• or by the customer account, asking help with the dedicated button in the orders section: My Account – Shop of Palace of Versailles (boutique-chateauversailles.fr)

Within the period of 14 days following the communication of their decision to take advantage of the cooling-off period, the Customer must send the Set(s) unopened and unused and in its/their original packaging, to the following address: KOBA service retours – Route de Neuilly-sous-Clermont – 60290 Rantigny – France.

No request to take advantage of the cooling-off period may be made at the Librarie des Princes or at the Saint-Louis boutique. For any request, the Customer should contact the Palace of Versailles Customer Services Department at the following address: galeriedesreines@chateauversailles.fr.

4.3. Reimbursement

The return of the Set(s) will lead to a reimbursement equal to the sums paid by the Customer, i.e. the purchase price of the product(s) and the delivery charges.

It is however understood that the following charges will remain payable by the Customer:
• The cost to the Customer of returning the parcel to the EPV when the Customer has chosen to exercise his/her right to benefit from the cooling-off period,
• Any other supplementary charges.

The Customer will be reimbursed within 30 days of the parcel being received by the EPV. The reimbursement will be made by bank transfer or by re-crediting the card used when ordering. If there is a delay in making this payment, and in accordance with Article L242-4 of the French Consumer Code, the EPV will have to
apply the following late-payment penalties:
• 0 to 10 days late: interest at the legal rate
• From 11 to 20 days late: +5%
• From 21 to 30 days late: +10%
• From 31 to 60 days late: +20%
• From 61 to 90 days late: +50%
• and then +5 points per month of delay up to the price of the product, followed by a return to the legal rate of interest

5.1. Legal guarantee of compliance

In accordance with Articles L217-3 et seq. of the French Consumer Code, in the event that a non-compliant product is delivered, the EPV undertakes, in accordance with the Customer’s choice, either to reimburse the price of the product or to exchange the product for an identical one while stocks last. All the delivery and return charges will be paid by the EPV.

For any request of this type, the Customer must contact the Customer Services Department at the address galeriedesreines@chateauversailles.fr or by using the form on the “contact” tab Contact us – Shop of Palace of Versailles (boutique-chateauversailles.fr). The Set(s) must then be returned unused and with all their original packaging, following address: KOBA service retours – Route de Neuilly-sous-Clermont – 60290 Rantigny – France.

These conditions are not exclusive of those relating to the cooling-off period defined in Article 4 above.
No request to return or exchange the goods may be made at the Librarie des Princes or at the Saint-Louis boutique.

5.2. Guarantee against hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, in the case where a product containing hidden defects is delivered, the EPV undertakes, in accordance with the Customer’s choice, either to reimburse the price of the product or to exchange the product for an identical one while stocks last. All the delivery and return charges will be paid by the EPV.
For any request of this type, the Customer must contact the Customer Services Department at the following email address: galeriedesreines@chateauversailles.fr or by using the form Contact us – Shop of Palace of Versailles (boutique-chateauversailles.fr).
The Set(s) must then be returned unused and with all their original packaging, to the following address:
KOBA service retours – Route de Neuilly-sous-Clermont – 60290 Rantigny – France.

These conditions are not exclusive of those relating to the cooling-off period defined in Article 4 above.
No request to return or exchange the goods may be made at the Librarie des Princes or at the Saint-Louis boutique.

5.3. Exclusion from guarantee

Any product that has been modified, repaired or integrated into another object by the Customer or any other person unauthorised by the supplier of the said product is excluded from this guarantee.
The guarantee does not cover products damaged due to consumption or inappropriate use by the Customer.

In accordance with Article L221-15 of the French Consumer Code the EPV is fully responsible with respect to the Customer for the correct execution of the obligations resulting from the order, whether such obligations be carried out by the EPV itself or by other service providers chosen by it, without prejudice to its right of recourse against the said service providers.

However, it may be exonerated of all or part of its responsibility if it can prove that the failure to execute or the poor execution of the contract is attributable to the Customer, or to the unforeseeable and unavoidable act of a third party to the contract, or to a case of force majeure.

The EPV reserves the right to modify the present terms and conditions of sale at any time. Any new version of these conditions will be the subject of prior notification on the first page of the “Contact” section. In case of modification, the applicable terms and conditions of sale will be those in force on the day upon which the order is made.

8.1 Personnal datas

The Palace of Versailles processes data with the objective of managing and monitoring orders and their delivery and payment and of managing customer relations. The Customer must register prior to making an order or when making an order on the site.
Data items marked with an asterisk are mandatory, in their absence, the Customer’s request cannot be processed.

The information entered allows, where required, communication by email providing information about this offer and other commercial operations by the online shop or about the programme, news and offers relating to the visit of the Palace of Versailles. In this context, the legal basis for processing the Customer’s personal data is either contractual, when it involves the management of his/her order, or based on the Customer’s consent when it involves his/her registration for the sending of information. The data will be conserved for three years (ten years for invoice-related data) and are intended for the Palace of Versailles and its partners, where appropriate. In accordance with the “Information Technology and Liberties” law dated January 6 1978 (as amended) and European Regulation 2016/279 dated April 27th 2016, known as the “General Data Protection Regulation”, the Customer has a right to access to and rectification, restriction, portability and erasure of his/her data. A Customer wishing to exercise these rights should send an email to the following address:
donneespersonnelles@chateauversailles.fr or a letter to : Château de Versailles – Direction de la Communication – 1 rue de l’indépendance américaine – 78000 Versailles – France, accompanied by a copy of a proof of identity. Finally, the Customer has the right to make a complaint to the CNIL (French National Commission on Information Technology and Liberty), the controlling authority responsible for compliance with obligations in relation to the protection of personal data.

8.2 Cookies

EPV uses cookies to provide its customers the best possible quality of service and, in particular, to enable the online shop to function properly and to measure the audience. All information relating to EPV’s cookies policy is presented on the following page of the https://www.chateauversailles.fr/politique-cookies-site-officiel website.

Users are informed that, when they visit the Site, a cookie may be automatically installed on their browser. The cookie is used to record information relating to user browsing. The cookie is necessary for the proper functioning of the purchasing process.

By configuring your browser software (the procedure for which is given at the following Internet address: https://www.chateauversailles.fr/politique-cookies-site-officiel), you can be informed of the presence of cookies and, if necessary, refuse them as described at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser. However, such deactivation could prevent the use of certain functionalities of the Site.

L’utilisateur dispose d’un droit d’accès, de rectification, de limitation, de portabilité et de suppression des données personnelles communiquées par le biais des cookies dans les conditions indiquées ci-dessus.

9.1. In the event that any of the terms in these terms and conditions should be considered illegal or unenforceable by a decision of justice, the other provisions will remain in force.

9.2. In application of Articles 1366 et seq. of the French civil Code and, if applicable, Article L.110-3 of the French Commercial Code, the information provided on the Site is admissible between the parties. Information delivered by the EPV’s computer systems is considered to have the validity accorded to an original, meaning a written paper document signed by hand.

9.3. Failure by the Customer to comply with the obligations that form part of the present General Conditions of Sale, and in particular in respect of any incident relating to the payment for an order, may lead to the cancellation of that order when it has been made using the Site, the suspension of access to the Site’s services or the closure of the Customer’s account depending on the gravity of the incident, without prejudice to any damages and interests that may be claimed by the EPV. As a consequence, the EPV reserves the right to refuse any further order from a Customer with whom such a dispute exists.

9.4 The intellectual property rights attached to the Products being sold are, and remain, the exclusive property of SAINT-LOUIS. With the exception of provisions to the contrary to the benefit of the EPV, all rights of exploitation are exclusively reserved to it. Under these conditions, no one is authorised to reproduce, exploit, disseminate or use for any reason whatsoever, even partially, the intellectual property rights of SAINT-LOUIS without its prior written agreement. The trademarks and logos SAINT-LOUIS and CHÂTEAU DE VERSAILLES are registered trademarks. As a consequence, any unauthorised reproduction will be considered to be a counterfeit.

The present terms and conditions of sale will be executed and interpreted in accordance with French law. In the event of any dispute, the Customer should initially contact the EPV in order to reach an amicable solution. In the absence of an amicable solution, the French courts alone will be competent.

Mediation of consumer disputes:
In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution. If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within a period of one year from the date of the written complaint sent to the professional.
Referral to the Consumer Ombudsman must be made:
– either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
– or by post addressed to AME CONSO, 11, place Dauphine 75001 PARIS France.

Failing this, the French courts will have sole jurisdiction.